Bali Export Consultant collects only the personal data you choose to share — through the contact form on this site, by WhatsApp, or by email — and uses it to respond to your export-consulting inquiry. We never sell personal data. This Bali Export Consultant privacy policy explains what we hold, why we hold it, and the rights you have over it.
Last updated: 22 July 2026. Legal references below are current as of this date and subject to change; confirm the latest requirements with the relevant authorities.
Who operates this site and controls your data?
Baliexportconsultant.com is published by Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015. Bali Export Consultant is the group’s Indonesia export-consulting desk covering EUDR readiness, customs documentation, HS classification, certificates of origin, phytosanitary certificates, EORI guidance, and EU/US market entry.
For personal data handled through this site, Juara Holding Group acts as the data controller: the party that decides why and how your data is processed. You can reach the controller at bd@juaraholding.com or on WhatsApp at +62 811-3941-4563.
What personal data do we collect?
We collect what you actively send us, plus a small amount of technical data generated when you browse. Nothing more.
| Channel | Data collected | Purpose |
|---|---|---|
| Contact form | Name (csh_name), email (csh_email), destination market (csh_dest), cargo or commodity (csh_cargo), your question (csh_qf) and message (csh_msg) | Answering your inquiry and preparing an indicative, quote-based fee estimate |
| WhatsApp (+62 811-3941-4563) | Phone number, display name, message content | Consultation scheduling and follow-up |
| Email (bd@juaraholding.com) | Email address, name as written, message content, and attachments you choose to send | Responding and keeping a record of correspondence |
| Website visit | IP address, browser type, pages viewed, referring page | Security monitoring and site performance |
We do not request payment card numbers, passwords, or scans of government ID through this website. If a consulting engagement later requires shipment documents — invoices, packing lists, or geolocation files for EUDR due diligence — those are exchanged under the engagement terms agreed with you at that stage, never through the public contact form.
How do we use your data?
Five uses, and only these:
- Responding to the inquiry you sent.
- Preparing the quote-based fee estimates and scoping notes you asked for.
- Scheduling and conducting consultations.
- Keeping a record of correspondence for accountability and dispute prevention.
- Producing aggregate, non-identifying statistics to improve the site.
We do not run automated decision-making or profiling on your data, and we do not add you to any marketing list without your explicit consent.
Which laws apply — UU PDP or the GDPR?
Both can be relevant, depending on where you are.
As an Indonesian controller, our primary obligation is Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP), enacted in October 2022, which sets out lawful bases for processing, data-subject rights, and breach-notification duties. Our lawful bases under UU PDP are your consent — you chose to contact us — and our legitimate interest in responding to and documenting business inquiries.
Visitors writing from the EU or EEA should know the General Data Protection Regulation (GDPR) may also apply. Where it does, our processing rests on consent, steps taken at your request before entering a contract, and legitimate interests. Because much of our work involves EU market entry and EUDR readiness, we apply GDPR-level care to every inquiry, wherever it comes from.
Do we sell or share your personal data?
We do not sell, rent, or trade personal data. Ever. Sharing happens in three narrow cases:
- Vetted licensed partners. Where your inquiry requires a licensed specialist — a customs broker, surveyor, or certification body — we share only the details needed, and we tell you first.
- Service providers. Hosting, email, and messaging infrastructure providers process data on our behalf under their own security terms.
- Legal obligations. Where Indonesian law or a competent authority validly requires disclosure.
How long do we keep your data?
| Data | Retention period |
|---|---|
| Contact-form submissions and inquiry emails | Up to 24 months after our last exchange, then deleted |
| WhatsApp threads | Up to 24 months after last contact |
| Technical logs | Up to 12 months |
| Records tied to a paid engagement | As long as Indonesian company-document rules require — up to 10 years for financial records under Law 8/1997 |
What rights do you have over your data?
Under UU PDP — and, where applicable, the GDPR — you can:
- Ask what data we hold about you and receive a copy.
- Correct or complete inaccurate data.
- Request deletion or destruction of your data.
- Withdraw consent at any time; this stops future processing but does not undo past lawful processing.
- Object to processing based on legitimate interest.
- Ask for your data in a portable, usable format.
Send requests to bd@juaraholding.com with the subject line “Data request”. We aim to respond within seven working days and will verify your identity before acting, so nobody else can exercise your rights over your data.
Do we use cookies?
Minimally. This site uses functional cookies needed for pages to work and basic, aggregate analytics that show which pages help visitors. We do not run advertising trackers or sell browsing behavior. You can block or clear cookies in your browser settings and the site will still function.
Is your data transferred outside Indonesia?
Sometimes, by the nature of the channel you choose. WhatsApp is operated by Meta and routes messages through servers outside Indonesia under Meta’s own privacy terms; email may likewise transit servers abroad. By contacting us through these channels you accept that transit. If you prefer, ask us to move sensitive details to a channel you nominate.
How do we protect your data — and what are the limits?
Access to inquiry data is restricted to the Juara Holding Group business-development desk that answers you. We apply access controls and keep no more data than the retention table above allows. No internet transmission is perfectly secure, however, and we cannot warrant the security practices of third-party platforms such as WhatsApp or your own email provider.
Two honesty notes that double as terms of use:
- Sending an inquiry does not create a consultant-client engagement. An engagement begins only when both sides confirm scope and fees in writing. All fees are quote-based; any indicative figure on this site carries a date and is subject to change.
- Content on this site is compliance information, not legal advice. We do not guarantee customs clearance, audit results, or EUDR acceptance — confirm requirements with the European Commission, Indonesian authorities, or a licensed adviser for your specific shipment.
How can you contact us or complain?
- WhatsApp: +62 811-3941-4563
- Email: bd@juaraholding.com
- The contact form on this site
If you believe we have mishandled your data and our answer does not satisfy you, you may complain to the supervisory authority mandated by UU PDP; as of July 2026, confirm the current status of that body with Indonesia’s Ministry of Communication and Digital Affairs, since implementation has been rolled out in stages. EU residents may also contact their national data-protection authority.
Bali Export Consultant is part of Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015.