These terms of service govern your use of baliexportconsultant.com, operated by Juara Holding Group, an Indonesian group operating from Bali across Indonesia since 2015. By browsing this site or requesting a quote, you accept that our content is compliance information rather than legal advice, and that every service engagement is quote-based and confirmed in writing before it begins. Last updated: 22 July 2026.
Who operates this website, and what do these terms cover?
Baliexportconsultant.com (“this site”, “we”, “our”) is published by Juara Holding Group, the governing entity for the Bali Export Consultant brand. These terms cover three things: your use of the site and its content, enquiries you send through WhatsApp, email or our enquiry form, and the framework under which consulting engagements are scoped and agreed.
Continued use of the site means you accept these terms. If you do not, stop using the site and contact us directly with any concerns.
Is anything on this site legal advice?
No. Every article, guide and checklist published here — covering topics such as the EU Deforestation Regulation (EUDR), HS classification, certificates of origin, phytosanitary certificates, EORI registration and Indonesian customs (bea cukai) procedures — is general compliance information for Indonesian exporters. It is not legal, tax or financial advice, and reading it does not create a consultant-client relationship.
Export regulation moves fast. The EUDR entered into force in June 2023, and as of 2026 its enforcement dates remain staggered across operator sizes, with sources citing milestones from 30 December 2025 through 30 June 2027. Deadlines and documentary requirements described on this site can change after publication. Before acting on anything you read here, confirm the current position with the European Commission, Direktorat Jenderal Bea dan Cukai, or a licensed adviser in your jurisdiction. We accept no responsibility for decisions made solely on the basis of articles on this site.
How do service engagements work?
All services are quote-based. Prices do not appear on this site as binding offers; where an indicative figure appears in an article, it carries a date and is subject to change. A consulting engagement follows this sequence:
| Stage | What happens | Binding on either party? |
|---|---|---|
| 1. Enquiry | You contact us by WhatsApp, email or the enquiry form | No |
| 2. Scoping | We discuss your commodity, destination market and documentation status | No |
| 3. Written quotation | We issue a dated quotation stating scope, fees, exclusions and timeline | An offer only |
| 4. Written acceptance | You confirm in writing; any stated deposit is paid | Yes — the engagement begins |
Nothing on the website itself constitutes a contractual offer. A contract forms only when a written quotation is accepted in writing, and the quotation prevails over anything published on this site if the two conflict.
Do you guarantee customs, EUDR or audit outcomes?
No, and you should treat any consultant who does with caution. Clearance and compliance decisions rest with the authorities and counterparties involved: Indonesian customs, the competent authorities of EU member states, the EU TRACES NT system that validates Due Diligence Statements, and your buyers’ own due diligence teams.
We prepare and review documentation against requirements as published at the time of the engagement. We cannot and do not warrant that a shipment will clear customs, that a Due Diligence Statement will be accepted, that an audit will be passed, or that a buyer will approve your supply chain. EUDR penalties can reach 4% of EU turnover as of 2026, and those enforcement decisions sit outside any consultant’s control. Our obligation is diligent professional preparation, not a guaranteed regulatory result.
Who performs licensed or regulated work?
Juara Holding Group operates Bali Export Consultant as a consulting and coordination service. We are not a licensed customs broker (PPJK), law firm, tax adviser, surveyor, laboratory or certification body. Where your engagement requires licensed execution, that work is arranged via vetted licensed partners, including:
- Customs clearance and PPJK filings, handled by licensed customs brokers
- Legal opinions and contract drafting, handled by licensed Indonesian advocates
- Laboratory testing, fumigation and phytosanitary inspection, handled by accredited providers
- SVLK and sustainability certification work, handled by accredited certification bodies
Each partner contracts under its own licence and terms, and your quotation identifies which parts of the scope are partner-executed. We coordinate the work as your single point of contact, but legal responsibility for a licensed act sits with the licensed party performing it.
How is your personal data handled?
When you contact us, we collect what you submit: typically your name, email address, WhatsApp number, destination market and cargo details entered through our enquiry form. We use this to respond, scope your requirement and prepare a quotation. We do not sell it, and we share it with a licensed partner only where needed to deliver an agreed engagement.
Processing is governed by Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP). Because many of our readers are buyers and forwarders in the EU and UK, we also operate with awareness of the GDPR. In broad terms, your rights include:
- Access: ask what personal data of yours we hold
- Correction: have inaccurate or outdated data corrected
- Deletion: ask us to erase data we no longer need
- Withdrawal of consent: stop further processing based on consent
- Complaint: raise the matter with the relevant supervisory authority
To exercise any of these rights, email bd@juaraholding.com with the subject line “Data request”. We retain enquiry data only as long as needed to handle your enquiry, deliver an engagement, or meet record-keeping obligations under Indonesian law.
What are the limits of our liability?
To the fullest extent permitted by Indonesian law, the site and its content are provided as-is. We are not liable for indirect or consequential loss — including lost profits, lost contracts, demurrage, storage charges, or confiscation of goods by any authority — arising from use of the site or from an engagement. For paid engagements, our total aggregate liability is capped at the fees you actually paid for that engagement.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct. We are also not liable for delay or failure caused by events beyond reasonable control, such as regulatory changes, port or border closures, or outages of third-party systems including TRACES NT.
What about intellectual property and acceptable use?
The content of this site is owned by Juara Holding Group. You may quote short excerpts with attribution and a link to the source page. You may not republish substantial portions, scrape the site for commercial reuse, or present our material as your own. You also agree not to submit unlawful, misleading or malicious content through our forms, or imply our endorsement without written consent.
Which law governs, and how are disputes resolved?
These terms are governed by the law of the Republic of Indonesia. If a dispute arises, both parties first attempt good-faith negotiation for thirty days; failing that, disputes fall to the competent courts of Denpasar, Bali, unless an engagement letter specifies arbitration. Mandatory consumer protections of your home jurisdiction remain unaffected.
We may update these terms from time to time; the current version and its date always appear on this page. Material changes to an active engagement take effect only by written agreement.
How can you contact us about these terms?
Questions about these terms, data requests or engagement queries all route to the Juara Holding Group business development desk: WhatsApp +62 811-3941-4563 or bd@juaraholding.com, or use the enquiry form on this site. Part of Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015.